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can't log in due to having new cell phone number abroad

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Contributor

can't log in due to having new cell phone number abroad

Greetings All!

I signed up my PayPal account (with Icelandic cell phone numbers, Icelandic bank card, and Iceland address) when I lived in Iceland, now I live in Myanmar (Burma), when I log in my PayPal today - the system asked me to type security code which they sent to my Icelandic cell number, but I left that number in Iceland, I have no idea how to contact PayPal, could anyone help me out please?

thanks and regards,

Wynn

 

 

2 REPLIES 2
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Esteemed Advisor

Re: can't log in due to having new cell phone number abroad

@meimei2017 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

However paypal is NOT available in Myanmar.

 


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: can't log in due to having new cell phone number abroad

thanks for your answer, I used PayPal and checked out on Ebay and had the seller sent the items to my friends in NYC and S'pore even I am in Myanmar(I mean few months ago), it seems that text message log in is recently, I deposited money in my PayPal account, do you know how can I contact to PayPal head office in US (email, phone etc) ?

thanks again,

Wynn,

*(I think I might have Iceland cell phone SIM card with me here in Myanmar, I have to find out, but no use for 3 years, if NOVA (the Icelandic mobile carrier) doesn't cancel my old number and reopen it for me, it might solve this problem)