additional information

hectorb2
New Community Member

 Hi, Paypal asked me a valid proof of address like utility bills, bank statements, etc but I don't have those bills under my name. All my bills are under my brother's name and we have the same family name and address. I've provided it already and paypal reject because the name at the utility bill does not match on my name. It this not possible? How can I resolve this issue since I don't have any bills or government issued documents bearing my name?

Hope you can help me.

Thanks

Login to Me Too
1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi hectorb2,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

The financial information you register on the PayPal account must belong to the PayPal account holder. Please provide a bank or card statement showing your full name and address.

 

- Siobhan

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.