adding email address

lokisol
Contributor
Contributor

will not let me add email address it says

We're sorry. You can't claim the payment with this account because it's already linked with another user. Try asking your sender to send it to a different email address if you have one.

but it is my other email address

Login to Me Too
1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @lokisol,

 

Thank you for your post and welcome to the Community Forum!

 

If you are receiving this message, it may be that you had already linked your email to a PayPal account. Have you ever had another PayPal account in the past or remembering using that email address on our website before? I would recommend checking your email inbox to see if you received any communication from us in the past. If yes, you can recover your password to that PayPal account and close it. Then, you will have the option to add that email address to your other PayPal account, if you prefer.

 

I hope this helps!

Martina 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.