account issue

jam4ever
Contributor
Contributor

Kindly note that i have issue and cant log in. I changed my phone number and the old number didnt use anymore. I Cant open messege centre and reply to your question. when i do have issue and change password and page come main page.Please advise how change fix issue and log in ask me by email

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@jam4ever 

 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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jam4ever
Contributor
Contributor
I need to contact with paypal customer service. I cant log in in my account when i log in the page after change password direct again in main page not to my account. Please help us to fix issue
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