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Wrong phone number associated with my account

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Contributor

Wrong phone number associated with my account

A person who use to help me connected her cell phone to my PayPal account.  I'm not able to sign in because I don't have the password or access to the cell phone.  I can't cancel the account and need the email to use with my other PayPal.  I seem to spend hours trying to find any answer in the community and through the various AI solutions.  I would love a person to talk to in order to fix it. 

2 REPLIES 2
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Esteemed Advisor

Re: Wrong phone number associated with my account

@NRH19 

 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Wrong phone number associated with my account

Thank you.  The security check always defaults to the ex-employee's phone number.  So I will attempt to get a real person tomorrow.