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Will my payment get lost

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New Community Member

Will my payment get lost

When setting up my account I have used the wrong email address (wrong order) and have also given the same wrong email address for someone to pay money, I have now realised I have used email address in the wrong order and can’t verify that email. I have now linked the right email but still can’t verify the other wrong one to receive the money?
1 REPLY 1
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Esteemed Advisor

Re: Will my payment get lost

@Georgia931 

 

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. 


Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.