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Why the Paypal keep let me "try again" when I trying to do a major name change

Contributor

Why the Paypal keep let me "try again" when I trying to do a major name change

I tried many different browser or different computer defferent network, none of them is working, so I guess is a Payapl server's issue?

 

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2 REPLIES 2
Moderator

Re: Why the Paypal keep let me "try again" when I trying to do a major name change

Hi @Eisai,

 

I'm sorry to hear that you've been unable to upload the documents required. Please try renaming the documents so the names do not contain a string of numbers. I've learned that a string of numbers in a filename may cause an issue.

 

I hope this helps!

 

Olivia

 

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Contributor

Re: Why the Paypal keep let me "try again" when I trying to do a major name change

Not working🤣

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