Why did Paypal change my name without my consent?

Eggy12
New Community Member

Hi Paypal Team,

 

Yesterday (Feb 4, 2020) my Personal name was OK, until today (Feb 5, 2020) when you approve my verification ID and address you change my name which remove the 'JR' on my name. I didn't expect you will remove it, My Passport ID and Bank Statement screenshot sent to you has a 'JR' so I was wondering why has been remove. This will have an issue to my Bank as well to my link payments. Can you please check out my account and revert back to my Original Name. Please check my message sent to you also it has a screenshot detail of my original name.

 

Thank you.

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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Eggy12 

 

Please contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Or contact via social media:

Facebook (PH): https://www.facebook.com/PayPalPhilippines/

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal


Kudos & Solved are greatly appreciated. 🙂
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Eggy12
New Community Member

I already sent a message on the contact  page. Will wait some answer from paypal moderators if they can resolve this issue.

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IanF2020
New Community Member

Same issue - suddenly all my withdrawal channels are denying my withdrawal requests because my names don't match.

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