Why can't I receive a conformation number on my phone

chasgas
New Community Member

Why can't I receive a conformation number on my phone

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1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @chasgas,

 

Thank you for your post and welcome to the Community Forum!

 

I am sorry to hear that you cannot receive the confirmation number on your phone. I would recommend trying to clear your cache and cookies, to delete your browser history and to wait for 48 hours before accessing the account to let the system reset. This should help you solve the issue! If not, please reach out to our Customer Service directly and one of our agents will be happy to help. 

If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).

 

I hope this helps!

Martina 

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