Why can't I close my account

adadadd
Contributor
Contributor

I have no pending transactions or open cases and still after 2 weeks of trying all i get is, *contact customer service* which Ive done 20 times, can't even get a human on the phone or in their message center. Is there some kind of trick to getting out of paypal prison?  Is there really a customer service department with actual humans working in it?

Login to Me Too
2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@adadadd 

 

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

adadadd
Contributor
Contributor

Ive  tried everything including facebook with absolutely no luck, when I do get a message answered it's only the same old bs telling me how to close my account, when I go to settings and try it says I have to contact customer service again.  

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.