cancel
Showing results for 
Search instead for 
Did you mean: 

Why are you asking for personal information before release money in my account?

New Community Member

Why are you asking for personal information before release money in my account?

When I log into my PayPal account it says I have money waiting but I need to verify myself first. The questions that are asked smells of fraud to me. I have no intentions of telling PayPal what information is on my driver's license plus my social security #. What is going on? I understand the need to verify occasionally but I've NEVER been asked these personal questions before. I refuse to do it and I guess my 124.00 will stay there forever. (I don't even know where that came from). Anyone else have this happen to them?

1 REPLY
Highlighted
Volunteer Advisor

Re: Why are you asking for personal information before release money in my account?

@Beverly15

 

Hi Beverly,

 

PayPal is obligated to verify the identity of its users. Verifying this information makes the service safer for everyone. 

 

Here is a PayPal link with details.

 

https://www.paypal.com/us/smarthelp/article/paypal’s-customer-identification-program-(cip)-and-its-b...