Where do I go to upload my ID for account verification?

CJohanne
New Community Member

I cant find how to get to the upload page.

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1 REPLY 1

PayPal_Shawna
Moderator
Moderator

Hi @CJohanne,

 

Thank you for visiting the Community Forum.

 

You can provide any supporting or required documents by using the 'upload' feature in your Resolution Center.

For Account Limitations:

  1. Go to Resolution Center.
  2. Click Go to Account Limitations.
  3. Next to each step required to remove the limitation, click Resolve and follow the steps to provide that information.


For Claims and Chargebacks:

  1. Go to Resolution Center.
  2. Click Respond on the case row.
  3. On the case details page, click Respond.
  4. If you need to provide specific information, choose I'd like to submit the requested info.
  5. 'Drag and drop' or 'Browse' for the files you wish to add.
  6. Enter a description if needed and click Submit.

I hope this helps!

-Shawna 

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