When sending SMS message to login system displays "Add your Card"???

Richlion2
New Community Member

Hello, 

 

dear Paypal, when I login from a browser or phone I chose the option to send me a text message as secondary security check to my phone. Why underneath does it display "Add your card" instead of "Send text" ?

 

I think this is confusing - I was thinking "are you asking me for my credit card. Please change it, it confused me when I logged in from my phone. 

 

Thanks, 

Richard

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1 REPLY 1

PayPal_Brooke
Moderator
Moderator

Hi @Richlion2

 

I am sorry to hear that you are receiving that notification when attempting to login. So we can look into this concern further, please give our customer service a call

 

Enjoy your day.

 

Thanks, 

Brooke

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