What shoud i do when i have a new phone number and cant acces my account

Paljash
Contributor
Contributor

Hi everyone, I recently have a new phone with a new phone number. So today I wanted to enter my account and saw that it will only send or call to me previous number that is not in use anymore.

 

Tried resetting password but keeps asking for phone authenticator after..

Really need to acces it again please..

 

grtz @Paljash

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2 REPLIES 2

Paljash
Contributor
Contributor

ANYONE HELP ME.. to reach **bleep**ing anyone of paypal ur busy for months even years.. it will give u only freaking automated **bleep** that wont help me further .

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Paljash 

 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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