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We're sorry, we can't log you in.

New Community Member

We're sorry, we can't log you in.

Hello,

 

I'm trying to log in to my account for the first time in 3 months and when I type in my email and password, they give me the message: "We're sorry, we can't log you in. If you think there's a problem with your account, contact us and we'll help resolve it." 

 

So I try to reset my password and when I type in my email, they give me the message: "Sorry, something went wrong on our end. Please try again login"

 

What do you think the problem is? Am I banned?

 

Thanks.