We're sorry, we can't log you in.

[Hakimmm]

Hello,

I'm trying to log in to my account for the first time in 3 months and when I type in my email and password, they give me the message: "We're sorry, we can't log you in. If you think there's a problem with your account, contact us and we'll help resolve it." 

So I try to reset my password and when I type in my email, they give me the message: "Sorry, something went wrong on our end. Please try again login"

What do you think the problem is? Am I banned?

Thanks.

[LIEYSO]

I am locked as well. They don't allow me to login. I cannot reset my password or contact them. Called them but got hangup automatically

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@Hakimmm wrote:

Hello,

I'm trying to log in to my account for the first time in 3 months and when I type in my email and password, they give me the message: "We're sorry, we can't log you in. If you think there's a problem with your account, contact us and we'll help resolve it." 

So I try to reset my password and when I type in my email, they give me the message: "Sorry, something went wrong on our end. Please try again login"

What do you think the problem is? Am I banned?

Thanks.

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[g220773]

Sooo... Any solutions yet? Because if you want to contact them by email, of course you first have to... you guessed it : log in...

[Mickeycross]

Have you found any solution