We cannot verify it is you.

[Stephen_P1]

Says "We're sorry we couldn't verify it is you" every time I try logging in, any advice?

[kernowlass]

@Stephen_P1 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

If you can't log in then use the guest option.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Stephen_P1]

I have tried both the guest and the other option but completely cannot get in. If I do message them on Facebook will they be able to help or should I just phone them?

[kernowlass]

@Stephen_P1 

All i can do is give you contact information, how you decide to go ahead and if you get through ok is up to you.

[LR1234]

I solve the problems in just a few seconds. I forgot to add my ID number into my profile, once I did it the problem was solved. It could be either the passport ID or your personal ID.