Want to enable 2-step verification but what happens if you lost your phone?

[xb24]

I want to enable 2-step verification but what happens if you lost your phone? Do they have backup codes in case this happens? Nothing is provided in the security settings. Help.

[PayPal_DerrickD · Accepted solution]

Hi xb24,

If you have the 2-step verification option enabled and happen to misplace your phone, you'll need to contact customer service in order to deactivate the security key.

I hope this answers your question.

-Derrick

[davidmark]

How can I contact with  them?

[PayPal_Donna]

Hi davidmark,

Welcome to the PayPal community and thank you for your post.

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.

-Donna