Verification

Mészáros
Contributor
Contributor

Hey!

My problem is that I cannot verificate my PayPal account because when I registered I added my business name as account name and not my own personal name. Now PayPal wants me to verify the name which I cannot do because I am private entrepreneur so my business name is not registered. I already uploaded my own ID card, bills, private entrepreneur certificate but PayPal does not accept them because its my own personal name and not the one I added as account name (business name). 

What can I do to withdraw my own money? Do they have a normal phone number for customer service? The message and resolution center is not helping me at all and they just keep repeating themselves, really annoying. Please help me, thanks!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Mészáros 


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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