Verification code issues

littlelynne
Contributor
Contributor

Hi

My paypal account is asking for a verification code to either log in or authorise a payment. However, the numbers saved on there are incorrect and need to be changed. To change the number, it wants me to log in, but I cant log in without the verification code!! GAH! Tried to send a message to paypal support, but cant do that without logging in... and so the circle coninues.... please help!

TIA

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@littlelynne 


Try downloading the app and changing the phone number via settings OR using the forgotten password option.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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littlelynne
Contributor
Contributor

thank you 🙂 all sorted

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