Verification Number no longer in use

blanessatws
New Community Member
Hi Paypal Community! I need your help. I would like to access my old paypal account. It is an account used by my Mom before. I would like to know if theres a way I can update my phone number. Cause I already remembered the password but now it wont allow me to login without verifying through my old number. Can anyone help me please? 😭
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1 REPLY 1

moneymatters168
PayPal Employee
PayPal Employee

Hi @blanessatws

 

It is unclear who the registered owner is of the account you refer to. You or your mom? The best way to resolve this issue is to have the registered owner of the account give us a call. We will provide options for you.

 

Your next best option is to open a new PayPal account. 

 

Stay Safe 

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