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Urgently help

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Contributor

Urgently help

Hello,

 

I send you guys a email, i know i need to wait 24hr, but i need urgently help, i cant wait anymore...

 

i don't know how to create a paypal account, and what to select and so on ...

 

I accidentally set up "business", but I do not own anything, I never had ...

 

My question is: is it possible, once you have a business account, to move it to personal account?

 

I have some credits from a website, and I use them to buy SSL certificate, copyright, etc...

Could seomeone help me?

Also i need to change my nickname: from Forumgratuit <removed> <removed>, to Mihai <removed> (I don't own any business, i just have credits, and i use the paypal account...)

13 REPLIES 13
Contributor

Re: Urgently help

Sorry for the double post, but could someone help me? i need assistance right away...

Moderator

Re: Urgently help

Hi @mihaisupport,

 

Thank you for your post and welcome to the Community Forum!

 

In general, if you created a Business account, you can request for it to be downgraded to a Personal account. Regarding the name, if you created the account with a nickname but you do not have a registered business, we would not be able to change your name, I am afraid. In that case, I would recommend closing the account and registering a new one with the correct information.

 

To downgrade the account: 

 

1. Log in to your account.
2. Click Help near the bottom of any page.
3. Select Email us.
4. Choose ‘Managing My Account’ in the Topic box, then select ‘Change account type’ in the Subtopic box and lastly select 'Downgrade my account' from the drop-down box.
5. In the Message field please write that you would like to downgrade your account and the reason why. Then, click Submit.
6. We'll review your request and email you back within 24-72 hours.#

 

I hope this helps.

Martina 

Contributor

Re: Urgently help

Hello @PayPal_Martina 

i want to close my account, but the option gives me to go to my profile, to do what... but I can't, it says i should customer service

could you delete it please? i give you email right now, i wanna delete it please!!! (i dont wanna downgrade it, i wanna delete it, and i will create again!!!)

Contributor

Re: Urgently help

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Contributor

Re: Urgently help

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Moderator

Re: Urgently help

Hi @mihaisupport,

 

Thank you for getting back to us!

 

As your screenshot mentions, I would recommend calling our Customer Service directly as this is a Community forum and we can only provide general inormation. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).

 

I hope this helps.

Martina 

Contributor

Re: Urgently help

Hello @PayPal_Martina 

I don't speak english very good, could you at least downgrade my account from business to a personal please?

Moderator

Re: Urgently help

Hi @mihaisupport,

 

I'm afraid that we can't take that action via the community. Please reach out to customer service to request that the account be downgraded and for assistance with any limitation issues.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

 

I hope this can be resolved quickly for you!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: Urgently help

Hello @PayPal_Olivia i send you a PM on facebook, i hope this will get fixing soon!