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Uploading proof of I.D and proof of address

Contributor

Uploading proof of I.D and proof of address

I have uploaded my proof of I.D and proof of address several times now and on each occasion I receive the following message 'Please check your information again or provide more details' Both my passport & utility bill are valid and readable. What am I doing wrong?

 

Thanks,

 

Jonas

2 REPLIES 2
Esteemed Advisor

Re: Uploading proof of I.D and proof of address

@JonasC 

 

Your best bet is to ask customer services....


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Uploading proof of I.D and proof of address

Thanks for this I will give it a try and sorry for not replying sooner.