Updating country from New Zealand to United Kingdom + phone number

gibri948
New Community Member

Hi,

 

I have updated my paypal delivery address to my new UK address but when I go to update the phone number it has error, inactive phone number for New Zealand. I'm guessing it thinks my account is still linked to NZ. How do I update this properly. 

 

Thanks

Richie 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@gibri948 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.






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Kudos / Solution appreciated.
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