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phyturrecords
New Community Member

I just recently created this paypal account for my business of online sales.  I just received a payment but can't get because Paypal updated my account profile information with some very old information it has on file for me.  I have been trying to update my information but it does not allow me to do so even though it appears to give permission.  Paypal also sent me a notice that if the money hasn't been claim by May 7th, they will return it to the customer (which I do not understand, because they will have my product by then).  How do I correct this?

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1 REPLY 1

ZV2
PayPal Employee
PayPal Employee

Hello @phyturrecords . Before you'll be able to receive any payment, your email address has to be confirmed. Please check here how.

Hope this will help.

ZV2

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