Unrecognized device

Mel111
New Community Member

I received a message saying someone logged in from an unrecognized device. Can you tell me how to find when and where they logged in and what activity happened during that time?

Login to Me Too
1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @Mel111,

 

Thank you for your post and welcome to the Community Forum!

 

As this is an online forum, we cannot give you account-specific information but we can only provide you with general answers. Our security system detects every access attempt and if a device is new and not recognise, it may ask you to reset your security details or to verify your information. Just to be sure, I would recommend changing password and security questions to restore the safety of your account. 

 

I hope this helps.

Martina 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.