Unrecognised device message

[Kernowlass369]

I am a UK user. Since the last update a couple of days ago I have received messages saying my account has been accessed by an unrecognised device but I have used the device many times in the past. I have updated my password just in case but I believe the access times relate to times when I have logged in ( it gives time in Pacific Standard Time not GMT or BST). Has anyone else had this problem?

[kernowlass · Accepted solution]

@Kernowlass369 

Give customer services a call to see why security has been triggered by this.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.