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Unauthorized use

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Contributor

Unauthorized use

Hello, I logged into my account last night only to find that someone has been into my account! It was chanyfrom a personal account to a business account. A phone number, name and a card has been put on it. I am not able to change anything! I've tried calling only to be disconnected. PLEASE HELP!
2 REPLIES 2
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Esteemed Advisor

Re: Unauthorized use

@Missybenson 


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is also randomly available.

Or you can send them a message.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Unauthorized use

I was able to send a message but to no avail! It was switched back to a personal account but all the info that isn't supposed to be there won't let me remove it!