Unauthorized use

[Missybenson]

Hello, I logged into my account last night only to find that someone has been into my account! It was chanyfrom a personal account to a business account. A phone number, name and a card has been put on it. I am not able to change anything! I've tried calling only to be disconnected. PLEASE HELP!

[kernowlass]

@Missybenson 

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is also randomly available.

Or you can send them a message.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Missybenson]

I was able to send a message but to no avail! It was switched back to a personal account but all the info that isn't supposed to be there won't let me remove it!