Unauthorized payment issue

Asmaa_Persy
Contributor
Contributor

Hello, 

I received an SMS from my bank telling me there was payments made by my PayPal account. Since I know I didn't make these payments, I went directly to my account and changed my password, but the hacker was still able to access my account, and he was still trying to purchase items.

so I changed my password once again, and made a two-step authorization access, and deleted my cards. of course I reported the payment, Now here is my problem. First PayPal said they will contact me with in 24 hours, but they didn't.

secondly. the hacker added a payment that I already made to the disputed payments. I don't know why he did it and I don't know how to cancel that.

Help please .

 

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