Unable to terminate account

FlanSona
New Community Member

I have been trying to close my PayPal account for a while and keep getting the same error message over and over that just tells me to try again later, as far as I can tell my account isn't limited in any way, what could be preventing me from deleting it?

Thanks in advance.

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1 REPLY 1

PayPal_Joy
Moderator
Moderator

Hi @FlanSona,

 

I'm sorry to hear that you're having trouble closing your account. You will be unable to close your account if there are any limitations, pending transactions, unresolved issues, or a balance. You can view steps on how to close your account by visiting the link here.

 

For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

 

I hope this helps!


Joy
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