Unable to login to paypal account

KadeSunshine
New Community Member

My mother has lost her paypal password and cannot login. 

It will not allow a reset when choosing forgotten password says cannot verify even though the email address and cellphone number we confirmed prior to this. Now it does not request either. Call canter is closed, no answers via chat  no one available. She uses this account for her salary, what does she do?

 

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