Unable to login to my account since I changed phone numbers rendering my account inaccessible
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Hi,
I have a PayPal account in the UK under my email address. I have since moved to Hong Kong and recently tried to use my UK PayPal account for shopping, as I still have funds in there. However, I am unable to logon to my UK PayPal account. The reason is that I am prompted to have Paypal send a text or have PayPal call me for authentication purposes on the UK phone number I used to setup the account. I no longer hold this phone number and hence my PayPal account including funds in there is not accessible to me any longer. I have tried to find a means to contact PayPal to authenticate and ID me in a different way, however, I have not yet been able to do so, since this forum appears to be the only way. Appreciate if you have any recommendations on how to either solve the issue or alternatively suggest a way or method to contact PayPal somehow to assist in finding alternative way for ID and change my phone number to reactivate my account. Thanks in advance!
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Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.
You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things. You would be able to use your UK paypal account again when you are back in the UK and have a UK mobile number to log in with.
Advice is voluntary.
Kudos / Solution appreciated.
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