Unable to login. Cannot verify old telephone number

dslynn17
Contributor
Contributor

I want to change my telephone number on my account but cannot even get past the security check because it wants to send a code to my old telephone number which I do not have any more!  SO frustrated so I really appreciate your time and help!  I have tried EVERYTHING I know to do!

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1 REPLY 1

ramberroya
PayPal Employee
PayPal Employee
Hi @dslynn17, Since you can no longer access the phone number. You may want to set up new email account and create a brand new paypal account and you will link the phone number you have access to. Hope this will resolve your issue. Thanks. ***If you see a post that is helpful, kindly give the author Kudos or accept it as a solution. Thanks and have a great day! ☺
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