Unable to login. Cannot verify old telephone number
dslynn17
Contributor
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Posted on
Apr-28-2020
04:09 PM
I want to change my telephone number on my account but cannot even get past the security check because it wants to send a code to my old telephone number which I do not have any more! SO frustrated so I really appreciate your time and help! I have tried EVERYTHING I know to do!
1 REPLY 1
ramberroya
PayPal Employee
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Apr-29-2020
06:50 AM
Hi @dslynn17, Since you can no longer access the phone number. You may want to set up new email account and create a brand new paypal account and you will link the phone number you have access to. Hope this will resolve your issue. Thanks. ***If you see a post that is helpful, kindly give the author Kudos or accept it as a solution. Thanks and have a great day! ☺
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