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Unable to log in

New Community Member

Unable to log in

Hello I seem to be having lots of issues logging into my paypal account. It wants to check it's me logging in but I only have an old number as I have changed numbers last week. I have money sat in paypal waiting to transfer it but unable to do so. Please help
Esteemed Advisor

Re: Unable to log in



Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.