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Unable to log in to change number. Number no longer in use

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Contributor

Unable to log in to change number. Number no longer in use

Hi guys. 

 

As per the above, I can't log into my account as I need to verify a pin number sent to a mobile number. This number is no longer in use. I can't log in to change the number because I don't have the number! 

I did e-mail paypal about this a few times, but they don't seem to be helpful at all. Any way of resolving this issue? I don't see anything asking me to get my number sent to me via e-mail, only the invalid number stored. 

Thanks in advance. 

1 REPLY 1
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Esteemed Advisor

Re: Unable to log in to change number. Number no longer in use

@Yaman_Mustafa 

 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.