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Unable to log in due to security verification

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New Community Member

Unable to log in due to security verification

Unable to log in due to security verification - it's asking to verify with a text message or phone call but the phone number their would do that to is an old number I haven't had for 6 years and there is no option to change it. Anyone else seen this? I have items I have purchased through eBay that news paying
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Esteemed Advisor

Re: Unable to log in due to security verification

@davesmale1987 

 

Well there has been an option to change it over the last 6 years but as you didn't keep your contact info up to date on a legal financial account then........


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.