Unable to issue partial refund
mp01
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Jan-10-2018
07:05 PM
A buyer opened a dispute regarding an external sale on PayPal, we agreed on a partial refund which is stated clearly in our exchange on PayPal resolution centre. However, I currently do not have that option of doing a partial refund as I only have 2 buttons, "Message Buyer" and "Offer Full Refund". Is there a way I can send a partial refund while closing the dispute?
I read on another post that escalating the dispute offers a partial refund option, would it be better if I asked the buyer to escalate the dispute or settle this partial refund issue on our own?
0 REPLIES 0
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Cant find partial refund. Seller sent me one and I cant find it on the site or resolution center. in Payments Archives
- Cant accept partial refund in Payments Archives
- Dispute problems in Disputes and Limitations Archives
- unable to refund money to the seller in Payments Archives
- Lost dispute. Unable to verify the shipment. Did i loose? in Disputes and Limitations Archives