Unable to edit or remove old contact number

VeerC
Contributor
Contributor

Hi, I'm unable to remove or edit my old number that I no longer own. So I added a new number and set it as my primary number and it worked. But paypal still it's using the old number for security check.

Error that I recieve when I try to remove or edit:
"Sorry, there's a problem. If you keep seeing this, please contact customer service."
 
I would appreciate any help.
Thank you.
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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@VeerC 

 

Why not contact customer services as advised?


Advice is voluntary.
Kudos / Solution appreciated.
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VeerC
Contributor
Contributor

Hi, thanks for the response.
I can't contact customer support, because it's asking for security check and sending SMS on the old number which I have no longer access to.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@VeerC 



have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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VeerC
Contributor
Contributor

I did that, they suggested I should call paypal to fix the issue. I guess there is no other way.
Well, thanks.

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