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I'm trying to close my account but I keep getting an error message. The system tells me to contact support, but there doesn't seem to be any support channel except this community.
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Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
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Kudos / Solution appreciated.
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As you have not added your country to your community profile or said in your post then we can't help at the moment (Paypal varies a lot country to country).
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Hi kernowlass
thanks for your reply. I wasn't aware of that.
I believe that account was opened in Ireland.
Thanks
Sam
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Are you in Ireland then or have you moved? If so then......
Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.
You should really withdraw any funds / resolve issues / remove cards and bank accounts before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.
You can however add a U.S bank account (not card) to 'most' other countries paypal accounts. This is because paypal is a U.S company and so allows this.
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Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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Hi,
I'm the one who opened the original thread. I was finally able to close the account.
- Contacted support through the chat, as any other option was not available. Be aware that each message in the support chat is sent by a different operator, and sometimes they contradict each others
- After some back and forth they've identified that my account was locked for security reasons
- I had to change password, security questions and follow other steps to re-activate the account. There is a special page where you can go to unblock the account, but unfortunately I don't have the address. Maybe someone here can provide it.
- After that I was able to close it
Good luck!
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