UNABLE to LOGIN to my account past PSD2

ice13ill
Contributor
Contributor

I am trying to login in my paypal account but there is a message:

 

"As part of the PSD2 Strong Customer Authentication regulation, we need additional information to confirm it's really you."

"Have us call you

We’ll show you a code on the next screen. Use it when you get our call."

 

But I do not receive any calls, and the phone number seems incorrect because it is missing the prefix.  I have tried requesting SMS, but it is the same problem. And there is no way to set my phone number.

I also tried calling customer support but they close the call all the time because of limited staff.

 

Please advise.

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@ice13ill 

 

 

duplicate posts not allowed and you have posted 3, very unfair on others awaiting a reply that only post 1.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.