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Two type verification unaccessible

New Community Member

Two type verification unaccessible

What should i do i have reset my password thru my email but after verifying my email they ask me to verify on my phone numer which i dont have access anymore? Pls help me what should i do? I have tried calling them before but i have already consumed worth 150 pesos of load and there was still no person answering my call that was on hold


Re: Two type verification unaccessible

Hi @Mm241,


Welcome to the community forum and thanks for posting.

I understand that you are having difficulty accessing your account. It sounds like we are doing additional security checks when you are logging in as you recently attempted to reset your password. If you cannot complete this security test it would be necessary to call us. I understand that there is a cost involved in this but when you get through to our team, they will assist you as quickly as possible.