Two factor authentication locked me out / PSD2

[tom1k4]

Hello -

Paypal website suddenly started asking me to verify my login VIA an SMS or a call (PSD2) -- I'm from Europe

I don't use the given phone number anymore.

I haven't updated the phone number associated w/ the account for a while. I simply forgot it, haven't thought it is important.

Now, without any prior notice this 2-step authentication become live.

I cannot login to contact Paypal. I cannot login to change my phone number. I'm running in loops.

There is a 2nd option to verify yourself under the corresponding help topic, clicking Contact Us then Login problems / Payment Services Directive PSD2,

but the information is not enough to walk that path.

I managed to chat with a live person but he cannot help since I'm from the EU

He told me to change my location by clicking on the flag at the bottom right and click "Message us", but the button isn't clickable,

and under the topic (Payment Services Directive PSD2) there aren't a "Message" option only 2 links to "Community forums" and "Resolution Center"

Resolution center needs  a login -- thus I cannot use it.

So currently there is no way to contact paypal or to change my phone number or to login anyway.

I get my main job payments to Paypal, so does my colleagues. It would be important to get control of my account again relatively fast.

[tom1k4]

Hello,

I tried to solve it as long as 1.5 weeks and didn't get to a solution. (i.e. researched a lot, email writing, contacted them on social networks, phoning in)

My next step was to be to use and email scraper and send the same email to every email address that an email scraper just could find for Paypal.

Here is an email scraper, you may try it: https://hunter.io/

I'm afraid until they have re-establish their support center there is no official solution

[tom1k4]

At least they should have sent out a warning prior it came to live.

Just as my bank and the other famous internet bank did.

[BSFrosti]

Same problem and no help ...

[1976miichael]

Same problem here and no help. I'm done with paypal. If more were to walk away they'd soon start taking care of those who stay

[tc246]

Same frustration here, tried all the suggestions, none work, can't believe such a big company is so terrible! Must just have to wait for phones to start up again but that could be ages, very annoyed.

[wagnerowski]

Exacly! Shame on you www.paypal.com. 0% support.'

They suggested me on twitter that I should open new account and move founds on new one.

[wagnerowski]

I made everything again and then on website was phone to support center. I called them and they managed to reset my phone number ect. and after 3 days I should log in again.

[Derek1232]

Helle , please what do you mean by you made everything again . Did you create another account or what exactly did you do??

[Derek1232]

Hello @wagnerowski Am in a similar situation as yours please how were you able to resolve this?? What did you mean by you started everything all over again. Did you create another PayPal account in the same name as the last account and you contacted support. Please explain?

[1976miichael]

Same problem, I'm about finished with paypal. Support is non-existent and a disgrace. I wonder how many people will end up abandoning their funds in frustration - paypal wins, big gains