Two Factor Authentication: Mobile number no longer available

[sstalcup]

Hello Community, 

I recently moved back to the USA after living in Germany. I tried to log in to my PayPal account (made in Germany) to retrieve the money I have. The only options to verify my account use my German phone number that I no longer have. 

I have tried calling the help service multiple times and cannot reach a live person. I have dm'ed PayPal on Twitter. I have downloaded the app on my phone (also had to get a new phone because German iPhones don't work in the US...?) and was also asked for two factor authentication. 

Any other tips from expats out there?

Thanks!

[kernowlass]

@sstalcup 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

You can however add a U.S bank account (not card) to 'most' other countries paypal accounts. This is because paypal is a U.S company and so allows this.