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Trying to submit identification documents

Fudgemuppet2
New Community Member

Trying to submit identification documents

Hey So I'm new to PayPal and I'm trying to upload my identification documents (specifically my birth certificate) but whenever I try to, it won't upload. It just loads endlessly, for hours and hours. Is there a way to fix this?

1 REPLY 1
PayPal_JonK
Moderator

Re: Trying to submit identification documents

Hello @Fudgemuppet2,

 

I'm sorry to hear you're running into some issues uploading documents through your account. Normally, this can be resolved by trying another browser or clearing your cache and cookies in your current browser. You may want to reach out to our Customer Support teams by clicking on Contact at the bottom of any PayPal page for further assistance as well. 

 

Best wishes!

 

 - Jon K


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