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Trying to CANCEL a pending transaction

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Contributor

Trying to CANCEL a pending transaction

After looking through the "help" section on cancelling a pending transaction, and the 'cancel' option is just not there. Can anyone help?

2 REPLIES 2
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Esteemed Advisor

Re: Trying to CANCEL a pending transaction

@Sherocker 


1. You can only cancel a pending payment if its gone to a non existent email address and has a cancel option as the payment can't ever complete.

2. If its gone to an email address that does exist but not yet linked to a paypal account then as long as its not claimed by that email address (by them setting up a paypal account) then it will be time out 30 days post payment.

3. If its pending awaiting authorisation to a company then you ask the company to cancel your order and not to capture the pending payment...then again it will time out 30 days post payment.

4. If its a pending echeque then once its cleared you can ask the seller to refund it back to you as you can't cancel a pending echeque.

5. Lastly if it completes then you can open a dispute for non receipt of item OR not as described (for more info read buyer protection).


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Trying to CANCEL a pending transaction

Thanks for yor help...I've reached out to the company...I'm hoping they can cancel it.