cancel
Showing results for 
Search instead for 
Did you mean: 

Trust paypal

Highlighted
Contributor

Trust paypal

I lost $600 on PayPal and they won’t lift a finger. I now see a charge that I didn’t make and I’m trying to remove my checking and PayPal won’t let me!! If I can’t get a soul to talk to or a reply I’m deleting my account that is 29 years old! HELP!?
2 REPLIES 2
Highlighted
Esteemed Advisor

Re: Trust paypal

@Gjhamlet 

 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.



Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.
Highlighted
Contributor

Re: Trust paypal

Thank you however I did and they denied the complaint. I’ve been using them for 20 years and this will be the end for me & PayPal. What good are they if they don’t protect their customers.