We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
Below is a screenshot of the "Quick Security Check" that I am being prompted to complete in order to sign in to PayPal and complete a payment on ebay. I input the same phone number that is in my PayPal profile (I verified this to be correct) and am told that it cannot verify me with information provided. It gives no options to verify a different way and does not recommend any solutions. I have tried to contact customer service but there is no service due to COVID-19. I attempted to message them, bu the message system is currently not available. So I currently have no way of getting assistance with this from PayPal. Has anyone else experienced this and know of a solution? Thanks in advance for the help!
Were you able to get assistance with the issue you mentioned? I'm having the same problem. I'm presented with the "Quick Security Check" window:
Although I have a mobile number associated with my account, it doesn't present that one. I click on "Add phone", but it will not accept any number I enter, just presenting a small red 'alert' triangle. No reason given.
When I call Paypal, I get a message that 'due to COVID there are no agents to assist'. The chat window stopped working 'due to COVID'. I have sent a message, but got a generic 'try again' message in response. So frustrated.
Update: After a total of four fruitless phone calls, the final customer service representative seemed to figure out the problem, and transferred me to a department where they asked me some security questions to do some in-depth verification of my account and my identity. That fixed the problem.
I asked why my account had been flagged/disabled, but he couldn't tell me. He was very professional and efficient, and 3 or four minutes later, everything was back to normal. This was after 5 hours of troubleshooting and phone calls with Paypal.
From the screen shot above, and messages displayed, there was no indication that this verbal verification was needed, so I hope that Paypal can fix this process.
Perhaps if you're getting the same "Quick Security Check" message, it would be worth a phone call and asking to have your account verified via the security questions.