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Trouble loging in

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New Community Member

Trouble loging in

I recently changed phone and when I'm logging in it was trying to send a text message to my old number that I don't have, when I try to contact PayPal to get help I need to get the text message aswell just going in circles
1 REPLY 1
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Esteemed Advisor

Re: Trouble loging in

@Jordan0406 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.