cancel
Showing results for 
Search instead for 
Did you mean: 

Trouble getting text verification

Mikesfo1274
New Community Member

Trouble getting text verification

I keep being asked to verify my identity with a code being texted to me that never arrives. My phone number on the account is correct and do not know what the problem seems to be
2 REPLIES 2
tonyazios
New Community Member

Re: Trouble getting text verification

Same issue here. I try to call and the automated service says they cannot help me with this by phone and hangs up. I try to send a message through PP's Resolution Center but cannot. I sent a message to them via FB Messenger but nothing. WTF. Please contact me ASAP, PayPal. 

Fellwarre
New Community Member

Re: Trouble getting text verification

I've had this problem for over a year now, with a new twist.  On the app, it would ask to send the text and I'd never get it (even though the phone number is correct.)  HOWEVER, I used to be able to tap "trouble logging in" and it would send ANOTHER text, which I WOULD get.

 

Now, though, whenever I tap "trouble logging in" it just sends me back to the login page, which means my phone app is now completely useless =\